Shipping/Returns/Policies

Shipping

 

DELIVERY TO THE LOWER 48 US STATES:

 All products sold at Urban American Dry Goods Co. that qualify for any Free Shipping promotions and will be sold as such barring any extenuating circumstances, such as shipping in bulk or shipping from over seas.  Items that come in more than one box are excluded from Free Shipping . They are considered a bulk unit. Any multiple items going to the same address that need freight shipping are excluded for free shipping. Freight charges will be assessed and invoiced to the customer. Any questions regarding the freight charges prior please call store first before ordering.  

Free Shipping cannot be combined with any other offer or sale. Only one discount can be used at a time on any order. Free shipping is standard ground delivery only. If you chose expedited shipping at check out then choose free shipping, you will not get expedited shipping. Expedited shipping isn't free. Only ground delivery is on products that qualify for that service. If you need expedited shipping on your order please call us to see if it will qualify for that service. 

Any wallpaper or Fabric order coming from Europe that has to cross customs does not qualify for free shipping. This will not be reflected in your shopping cart automatically, but you will be notified of the charge prior to us completing your order. 

Any order coming from Europe , you must allow additional shipping time. 

ANY ORDER SHIPPING FROM OVER SEAS CANNOT BE CANCELLED OR RETURNED. 

*Please note: Wallpaper and Fabrics even if you are paying for expedited shipping still takes 24-48 hours to process the order. The expedited shipping is for the transit once product is picked. If you order on a holiday, weekend, or after hours your order will not be processed until the next business day.

Any order consisting of up to or more than 6 units may be considered a bulk order. Bulk orders are subject to additional shipping charges, at the discretion of Urban American Dry Goods Co. Should your order reach bulk status and require additional fees for shipping we will notify you via e-mail. Should your order size and or weight require shipping via freight and require additional fees for shipping we will notify you via e-mail. Shipping on orders are calculated based on the live rates of our carriers unless deemed eligible for free shipping, again at the discretion of Urban American Dry Goods Co. Depending on size and contents parcels ship via UPS, USPS, OR FedEx. Some delivery areas such as major cities, islands that require a ferry to get to, may not be able to be shipped as free shipping.

All Free Shipping is on items that can be shipped using Fed Ex, Ups, USPS. shipping standard ground with out any unusual transit required.

DELIVERY TO ALASKA AND HAWAII:

 Rates are calculated based on live rates from the United States Postal Service, FedEx or UPS and product weight information.  Call store for quote. Please note, tracking information is limited for USPS shipments and we cannot guarantee a delivery date on International deliveries. Free shipping can not be used delivering to these area's .  Please call store for rates. 

DELIVERY TO OTHER COUNTRIES.

Our live rates may not include custom charges. Please call for quote.  The shipping rate given at check out may not be accurate, As it does not calculate custom's or additional carriage fee's. 

 MORE INFO:

 Standard shipping is offered for all of our products. It qualifies you for standard ground shipping , please allow up to 48 hours for in stock items to ship from the date your order is processed. If items are back ordered or out of stock, you will be notified when they are back in stock. Back orders usually take 3-4 weeks but depends on product availability from the manufacture.  Not all but some of the items are shipping directly from the manufacture to our distribution center or directly to the customer.   Once ordered and put into shipping status the order can not be canceled. 

Once items have reached the shipping process they cannot be canceled for any reason. 

If expedited shipping is chosen at checkout order will be processed the same business day. If order is placed over a weekend or holiday, order will be processed the following business day. 

 Custom Drapery Orders can take up to 6-8 weeks to be manufactured and delivered and ship standard shipping. For more information, please inquire.

Returns- Most of Urban American Dry Goods Co. items including but not limited to: window treatments, hardware, pillows, rugs,  fabric, wallpaper are made to order and cannot be cancelled or returned once ordered. Any items that do qualify to be returned will be subject to a restocking fee of 35%, must be returned within 7 days in the originally packaging. Return shipping charges are the responsibility of the customer and must be returned using the same type of service used for delivery. (freight deliveries must be returned as freight, ground deliveries can be returned as ground). Original shipping charges if there were any associated with customers orders are not refundable. If original packaging is damaged or disposed of no return will be available. All products that are available for return must be returned in originally packaging. You must call us to get instructions on how to return items that are able to be returned. You will need a return authorization # and the return address on where to ship the item back to. Orders just shipped back with out it will not qualify for a refund.

All fabric is considered cut yardage and is not returnable once cut. The fabric companies will not take back fabric once it is cut and shipped. 

All by the yard wallpaper is cut to order and is not returnable nor can it be canceled once order is placed. Those orders are final sale.

* PLEASE READ CAREFULLY- All wallpaper is priced as a single roll and packaged as a double roll by the manufacture. Must be ordered in qty's of 2. 

*All Magnolia Home, Lily Pulitzer, Ralph Lauren, Quadrille,Designers Guild, Osborne and Little, Shumacher. items are considered a special order item and are not returnable. (this is the policy of those particular brands) They do not accept returns or cancellations on their products.

At checkout you will be given estimated shipping rates if item doesn't qualify for free shipping. Should shipping change due to oversize shipments needing to be shipped freight versus standard UPS Fed-ex or USPS shipping, cross-country or overseas, or expedited shipping you will be notified via email and asked to authorize the change prior to your order being shipped. This free shipping offer cannot be combined with any other discounts or coupons. Its either the discount or the free shipping only one applies.

Free shipping is for standard ground delivery only! 

Damaged items upon arrival. Customers must refuse the shipment and make sure they have photos of damage and have delivery company mark item as damaged upon arrival , order refused. If you accept the order we cannot refund any money's if you then open item and it is damaged after driver has left. We should be notified immediately if there is an issue.

Returns on certain brands.  

Lee Jofa, Brunswig & Fils, Cole & Sons and other international brands will only accept a 5 roll minimum to  do any return on their wallpaper. Plus a 35% restocking fee will apply. They will not accept any returns on cut yardage. 

Discounts- Any discounts that are provided by putting in a code at check out can only be used once per customer . Only one discount can be used per order. Example: You may not get a discount on the item  then get free shipping as well. Only one will register per order. 

Claims on a product or defective products. We must be notified immediately of any issue. No claims  will be allowed on any product over 30 days old. We will do our best to help with any issues with any product but it must be done within that time frame.  No refunds will be allowed after that time. No refunds on any fabric that has been cut or manufactured into a finished product. No refunds will be allowed on wallpaper that has been hung.  Any issues with any product beyond that time frame will have to be dealt with through the actual manufacture of the fabric or wall-covering in question. 

For product availability questions or concerns please contact us at 1-833-738-4233 or email - sales@urbanamericandrygoods.com

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